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Search results for “customer centricity”
How are hotels responding to the seismic shift in staying at a location?
08/24/2018
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8:15:33 AM
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Hotels are experimenting and evolving in terms of their design, amenities, service etc. Accordingly, the combination of data, content and technology, too, needs to transform to attain guest-centricity.
Apple’s new iPhone push notification tweaks could help travel brands
09/13/2018
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5:52:37 PM
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Apple is creating two broad categories of notifications, prominent notifications interrupt the user and appear on the device’s lock screen and quiet notifications going to notification center.
Ctrip net revenue rises 13% to $1.1 billion, accommodation revenue climbs 21%
09/06/2018
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6:43:10 AM
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Ctrip's accommodation reservation revenue for the second quarter of 2018 rose 21% to USD 425 million, transportation ticketing revenue increased 1% to USD 457 million.
Digital services to keep passengers connected and in control – Finnair shows the way
07/20/2018
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7:55:03 AM
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Finnair is among those few proactive carriers that have exemplified how the blend of right e-commerce tools and data strategy backed by an agile digital team can result in product optimization as well as creation of a new benchmark around how to approach personalization.
How AA is counting on technology and people to offer sublime customer experience?
07/25/2018
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2:37:31 PM
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American Airlines has upgraded its technology stack and structured teams in an agile way to sort out business issues for a differentiated passenger experience.
5 pillars of ONYX Hospitality Group's localization strategy in China
05/22/2018
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7:53:56 AM
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ONYX selects Shanghai for its Greater China regional office and appoints a head for the first time for this market to looking deeply at systems, digital assets, managing data and marketing.
Trip.com sees triple-digit growth in air ticketing volume for 5 quarters
05/10/2018
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10:48:48 AM
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In 2017, Ctrip has maximized its customer-facing positions, established a solid foundation to service non-Chinese customers around the world with Skyscanner and Trip.com, and has continued its environmental efforts.
Ctrip teams with Hyatt to open its first flagship store
05/18/2018
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9:33:23 AM
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The online flagship store allows over 300 million Ctrip members to access Hyatt hotels in the Greater China region and will extend to Hyatt hotels globally in the near future.
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